House Cleaning Service Policies
Snow Day Policy
As you know, our weather in upstate New York can get nasty. If we decide not to venture out, you will receive a timely phone call, and we will reschedule your home as quickly as possible. We do request that you clear your driveways and sidewalks for our safety as well.
The first one is on us. However, all subsequent occurrences will be billed at ½ your normal rate if we cannot gain entrance to your home to do our work for you.
We understand that emergencies sometimes do arise unexpectedly. If you need to cancel a house cleaning appointment, we request that you give 24-hour notice; otherwise, a cancellation fee will be billed.
When you decide to take some time off, and it occurs during your scheduled cleaning times, please let us know if you wish to skip a service appointment, as someone else may want your time slot.